Terms of service

TERMS AND CONDITIONS

Last updated: 3 September 2026

1. Scope and Contracting Parties

These Terms and Conditions apply to consumer orders placed through the online shop at www.vyn.one and accepted through checkout.

The seller, provider and operator of the online shop is:

VYN Global Distribution GmbH

Oetlingerstrasse 74

4057 Basel

Switzerland

Commercial Register: Canton of Basel-Stadt, Switzerland

Commercial Register Number: CH-270.4.010.312-1

UID / VAT No.: CHE-211.980.020 VAT

Email: hello@vyn.one

Website: www.vyn.one

A consumer is a natural person who places an order mainly for purposes outside their trade, business, craft or self-employed professional activity.

These Terms apply to consumer orders placed through www.vyn.one with delivery addresses in Switzerland, the European Economic Area and the United Kingdom, unless another seller or different contractual terms are expressly displayed before the order is completed. Other countries or regions are served only after VYN has expressly approved them for ordering following the required legal, tax, product-compliance and operational review. The display of a country, region or currency on the website does not by itself constitute confirmation that orders to that destination will be accepted or delivered. Any mandatory consumer rights applicable in the country of the consumer's habitual residence remain unaffected where applicable law requires them to apply.

Orders placed for business purposes may be subject to additional or different terms where expressly agreed.

2. Additional Policies

e relevant to the order, the pre-contractual information includes in particular the Shipping Policy, Return and Refund Policy, Privacy and Cookie Policy and any special conditions displayed for subscriptions, pre-orders, Try Before You Buy arrangements or voluntary service programs.

If order-specific information displayed during checkout conflicts with a general policy, the more specific information applies to the extent permitted by mandatory law.

3. Trademark Owner and Intellectual Property

VYN and LONG LUXE are used within the VYN corporate structure. The relevant trademark owner, where registered or otherwise entitled, is:

VYN Switzerland AG

Turnerstrasse 8

4058 Basel

Switzerland

Commercial Register Number: CH-270.4.007.048-4

UID / VAT No.: CHE-403.262.366 VAT

VYN Global Distribution GmbH uses the relevant trademarks and brand materials with the permission of the applicable rights holder. Trademark rights, design rights, product concepts, logos, product imagery, texts and other intellectual property remain with the relevant rights holder unless otherwise agreed in writing.

4. Contract Language and Storage

The contract language is the language offered in the shop and checkout in which the order is completed.

The version of these Terms and related policies applicable at the time of the order can be viewed, saved or printed on www.vyn.one. An electronic order confirmation is sent to the email address provided during checkout.

5. Products and Product Information

The essential characteristics of each product are described on the relevant product page. Depending on the product, this may include model, size, colour, materials, variants, contents, compatibility, care information, safety information and information about voluntary VYN services.

Product images are intended to represent products as accurately as reasonably possible. Minor differences may occur because of display settings, lighting, material characteristics or natural variations in leather, textiles and other materials.

For modular or replaceable components, the product page or accompanying information identifies what is included and what may be purchased separately.

6. Product Safety

VYN makes products available only for markets for which the applicable product-safety requirements are intended to be met.

For products offered to consumers in the European Union, European Economic Area or Northern Ireland, the information required by applicable product-safety law is provided. Where legally required, this includes product identification, manufacturer information, warnings and safety information and details of the economic operator or responsible person established in the European Union.

Where Article 19 of Regulation (EU) 2023/988 or an equivalent applicable requirement applies, the online offer itself clearly and visibly displays the required information. This includes at least the manufacturer's name, registered trade name or registered trade mark and postal and electronic address; where the manufacturer is not established in the European Union, the name, postal address and electronic address of the responsible person under Article 16; information identifying the product, including an image, product type and any other required product identifier; and any required warning or safety information in a language that can be easily understood by consumers in the relevant market. Additional information on the product, packaging, parcel or accompanying documentation does not replace information that the law requires to appear in the online offer.

Products must be used and cared for in accordance with the supplied or published use, care and safety instructions.

7. Order Process and Formation of Contract

Product listings in the online shop generally constitute an invitation to place an order rather than a legally binding offer.

Before placing an order you can review and correct the selected products, quantities, delivery and billing information and the available payment method.

By activating the final button that clearly indicates a payment obligation, you submit a binding order.

An automated acknowledgement initially confirms receipt of the order. It constitutes acceptance only where its content expressly says so. Otherwise, the contract is formed when we expressly accept the order, confirm dispatch or ship the goods.

8. Refusal or Cancellation by VYN

We may refuse or cancel an order for an objective reason, including unavailability, obvious pricing or description errors, failed payment, suspected fraud or misuse, unusual ordering patterns, delivery restrictions, sanctions or export requirements, or another legal restriction preventing fulfilment.

If payment has already been received for an order that is refused or cancelled, the corresponding amount will be refunded without undue delay to the original payment method unless another lawful refund method is agreed.

9. Prices, Taxes, Customs and Additional Costs

The total amount displayed immediately before the order is submitted is decisive.

For delivery in Switzerland, prices are generally shown in Swiss francs unless the shop states otherwise and include Swiss VAT where applicable. Shipping and other charges not included in the product price are shown before the order is completed.

For other currencies, conversion differences, rounding or charges imposed by the payment provider may apply.

For cross-border orders, checkout or the Shipping Policy explains, where relevant, whether import duties, customs charges, taxes or similar charges are included, collected at checkout or may become payable on import.

Customers must provide accurate and complete information required for delivery and customs processing. Additional costs caused by incorrect information may be charged where legally permitted.

10. Discounts and Promotions

Discount codes, bundles, gifts and limited-time promotions are subject to the terms stated for the relevant promotion. Unless stated otherwise, they are not redeemable for cash, retroactive or combinable.

Where price reductions are announced to consumers in the European Economic Area, we comply with applicable previous-price disclosure requirements, including the relevant 30-day rule where it applies to the specific promotion.

11. Payment

Available payment methods are displayed during checkout.

Charges are made according to the payment logic shown there. Different charging times may apply to pre-orders, subscriptions or Try Before You Buy arrangements where such an option is expressly offered and explained before the contract is concluded.

Payment providers and fraud-prevention measures may be used to process payments securely.

12. Availability

All products remain subject to actual availability.

If a product cannot be supplied after an order has been placed, we will inform you as soon as reasonably possible and refund amounts already received if the order cannot otherwise be fulfilled.

13. Delivery

VYN currently delivers to approved delivery addresses in Switzerland, the European Economic Area and the United Kingdom. In addition, checkout must accept the particular delivery address and order. Further countries are activated as delivery markets only after separate legal, tax, product-compliance and operational approval.

Delivery times, shipping charges, shipping methods and, where relevant, customs and import information are provided on the product page, during checkout, in the order confirmation or in the Shipping Policy.

For consumers in the European Economic Area and the United Kingdom, delivery takes place within the mandatory statutory period unless another permitted period has been expressly agreed.

For consumer orders, the risk of accidental loss or damage generally passes only when the goods are delivered to you or to a person designated by you to receive them, subject to mandatory law.

Further details are set out in the Shipping Policy.

14. Subscriptions, Pre-Orders and Try Before You Buy

These arrangements apply only where expressly offered for the relevant product.

Before completion, the material conditions of the relevant arrangement are displayed, including as applicable term, delivery frequency, payment timing, cancellation or amendment options, expected dispatch timing or, for Try Before You Buy, the trial period, return deadline and consequences of non-return.

Mandatory consumer rights remain unaffected.

15. Returns, Withdrawal, Cancellation and Refunds

Statutory rights depend on the delivery country and applicable consumer law.

Consumers in the European Economic Area generally have a 14-day statutory right to withdraw from a distance contract unless a statutory exception applies. Where the law applicable to a contract requires an electronic withdrawal function, VYN additionally provides a function clearly labelled “Withdraw from contract” or the legally required equivalent during the statutory withdrawal period. It is accessible through the Legal section of www.vyn.one and, after the information required to identify the withdrawal has been provided, allows submission through a confirmation function labelled “Confirm withdrawal” or the legally required equivalent. After submission, an electronic acknowledgement on a durable medium is sent without undue delay where required by law. The electronic function is an additional withdrawal method and does not exclude a permitted withdrawal notice by email, post or model form.

Consumers in the United Kingdom generally benefit from the applicable statutory cancellation right for distance contracts, subject to statutory exceptions.

Swiss law generally does not provide a general statutory right to cancel an ordinary online purchase solely because the customer has changed their mind. VYN may nevertheless grant a voluntary return right.

VYN currently also offers, where the conditions are met, a voluntary 30-day return policy for eligible, unworn and unused items. Details of periods, exclusions, return addresses, return-shipping costs, refunds and statutory model information are set out in the Return and Refund Policy.

16. Defective, Damaged or Incorrect Goods

If you receive goods that are defective, damaged, incomplete or incorrect, please contact hello@vyn.one promptly.

Consumers in the European Economic Area retain the mandatory remedies available under the applicable consumer law.

Consumers in the United Kingdom retain the applicable mandatory rights concerning description, quality and fitness for purpose.

Consumers in Switzerland retain the statutory warranty and defect rights to the extent they have not been validly modified where the law permits modification.

17. Voluntary Services and the VYN Renewal Program

Where a product is offered with the VYN Renewal Program or another voluntary VYN service, the separately published terms for that service apply in addition to these Terms.

Voluntary services do not replace or limit mandatory consumer rights.

Unless stated otherwise, eligibility may depend on availability, model compatibility, purchase history and proof of purchase.

18. Final Sale, Samples and Special Promotions

Items clearly marked Final Sale, Sample or with a comparable designation may be excluded from VYN's voluntary return policy.

This does not exclude statutory withdrawal, cancellation, warranty or defect rights where exclusion is not permitted by law.

19. Customer Account and Information

You are responsible for keeping delivery, billing and contact information accurate, complete and up to date.

Consequences and additional costs caused by inaccurate information may be allocated to you where legally permitted. Mandatory consumer rights remain unaffected.

Login credentials must be kept confidential. Please contact us promptly if you suspect unauthorised use.

20. Care, Use and Ordinary Wear

Products must be treated in accordance with the care and use information provided.

Ordinary wear, material ageing, creasing, use-related changes and natural material variations are not automatically defects. The mandatory legal requirements for conformity remain decisive at the legally relevant time.

21. Intellectual Property and Website Content

Trademarks, logos, product names, product designs, photographs, texts, graphics, videos, layouts and other content on www.vyn.one are protected by applicable intellectual-property laws.

Use beyond personal use connected with browsing the shop and purchasing or using VYN products requires the prior permission of the relevant rights holder unless the law expressly permits the use.

22. Privacy and Cookies

Personal data is processed in accordance with the current Privacy and Cookie Policy.

Non-essential analytics, marketing, affiliate and advertising technologies are used only to the extent permitted by the applicable privacy and communications laws. Where consent is required, it can be managed through the available cookie settings and withdrawn for the future.

23. Liability

VYN remains fully liable where liability cannot lawfully be excluded or limited, including as applicable for intent, gross negligence and injury to life, body or health.

For slightly negligent breaches of essential contractual obligations, liability may be limited, where legally permitted, to typical foreseeable loss.

Any other limitation applies only to the extent permitted by mandatory law governing the particular contract.

Mandatory consumer rights remain unaffected.

24. Events Outside Our Control

Liability for delay or non-performance caused by events outside our reasonable control is governed by mandatory law. Such events may include natural events, major transport disruption, strikes, government measures, war, terrorism, pandemics, import or export restrictions or failures of external infrastructure.

25. Applicable Law

Swiss law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.

If you are a consumer habitually resident in a country whose mandatory consumer law protects you, this choice of law does not deprive you of mandatory protection that would apply in the absence of the choice of law.

26. Jurisdiction

These Terms do not establish an exclusive jurisdiction to the detriment of consumers.

Mandatory jurisdiction rules protecting consumers in Switzerland, the European Economic Area, the United Kingdom or another jurisdiction remain unaffected where applicable.

27. Alternative Dispute Resolution

We seek to resolve complaints directly through hello@vyn.one.

Unless required by law, VYN does not participate in proceedings before consumer arbitration or ADR bodies.

Consumers in the European Union can obtain information on recognised dispute-resolution bodies through the European Commission's consumer-redress information services. The former EU Online Dispute Resolution platform was discontinued on 20 July 2025.

For the United Kingdom, information about an appropriate ADR body will be provided where required by applicable law.

28. Changes to These Terms

We may amend these Terms for future orders if laws, products, services, shop processes, payment methods or delivery arrangements change.

An order already concluded is generally governed by the version applicable at the time of the order unless mandatory law provides otherwise.

29. Severability

If a provision is invalid or unenforceable, the remaining provisions remain effective. Applicable statutory rules replace the invalid provision where required.

30. Contact

VYN Global Distribution GmbH

Oetlingerstrasse 74

4057 Basel

Switzerland

Email: hello@vyn.one