Shipping policy
SHIPPING POLICY
Last updated: 3 September 2026
1. About This Shipping Policy
This Shipping Policy explains how orders placed through www.vyn.one are processed, shipped and delivered. It supplements the Terms and Conditions and the Return and Refund Policy.
The seller and shop operator is:
VYN Global Distribution GmbH
Oetlingerstrasse 74
4057 Basel
Switzerland
Commercial Register: Canton of Basel-Stadt, Switzerland
Commercial Register Number: CH-270.4.010.312-1
UID / VAT No.: CHE-211.980.020 VAT
Email: hello@vyn.one
Website: www.vyn.one
2. Delivery Countries and Addresses
VYN currently delivers to approved delivery addresses in Switzerland, the European Economic Area and the United Kingdom. In addition, checkout must accept the particular delivery address and order. Further countries or regions are activated as delivery markets only after the required legal, tax, product-compliance and operational conditions have been reviewed and approved.
The appearance of a country, region or currency in a general selector does not constitute a delivery commitment. In addition, checkout must actually accept the particular delivery address and order.
If checkout does not accept a country, region or address, delivery to that destination cannot be completed through the normal online shop.
3. Order Processing
After an order is received, processing time may be required before the goods are handed to the carrier. Where available, the expected processing or delivery time is displayed on the product page, during checkout, in the order confirmation or in separate shipping information.
Pre-orders, personalised items, products with different availability, security or fraud checks, holidays and exceptionally high demand may require additional processing time. Relevant deviations are communicated where they materially affect the order.
4. Shipping Methods and Charges
Available shipping methods and charges for the delivery address are displayed before the order is completed, where shipping charges apply.
Free shipping applies only where it is displayed during checkout or expressly stated for the particular order or promotion.
5. Delivery Time
Delivery times are estimates unless a binding delivery date has expressly been confirmed.
Consumers retain mandatory statutory delivery rights under applicable law. For orders to consumers in the European Economic Area or the United Kingdom, delivery will take place within the applicable statutory period unless another permitted period has been expressly agreed.
Customs clearance, public-authority checks, exceptional transport disruption and other events outside VYN's reasonable control may affect actual delivery. Mandatory consumer rights remain unaffected.
6. Dispatch Confirmation and Tracking
Where supported by the selected shipping method, you will receive a dispatch confirmation or tracking information after the parcel has been transferred to the carrier.
Tracking data is provided by the relevant carrier and may update with a delay.
7. Delivery Address and Accuracy of Information
Please check the delivery address, name, email address, telephone number and any information required for customs purposes before placing the order.
If delivery fails because information is incorrect or incomplete, actual costs for re-shipping, return transportation or additional handling may arise. Such costs are charged only where legally permitted.
If you notice an error immediately after ordering, contact hello@vyn.one as soon as possible. Changes cannot be guaranteed once processing or dispatch has started.
8. Customs, Import Duties and Taxes
Cross-border deliveries may be subject to customs duties, import taxes or other public charges.
Before the order is completed, checkout or order information indicates where reasonably possible whether such charges are included in the total price, collected by VYN or payable on import by the recipient.
VYN does not intentionally collect the same charge twice. If an authority or carrier requests payment for a charge already collected during checkout, contact us with the available evidence.
9. Delivery and Transfer of Risk
For consumer orders, the risk of accidental loss or damage generally passes only when the goods are delivered to you or to a person designated by you to receive them, subject to mandatory law.
Different statutory rules may apply where you independently appoint a carrier that was not offered by VYN.
10. Failed Delivery and Uncollected Parcels
If a parcel cannot be delivered, further delivery attempts, collection periods and return handling are governed by the carrier's procedures and applicable law.
If goods are returned to VYN because they were not collected or because the address was incorrect, we will use the contact details supplied with the order where reasonably possible. Re-dispatch may be conditional on payment of additional actual shipping charges where legally permitted.
11. Damaged Parcels
If a parcel arrives visibly damaged, please document the condition where possible with photographs and contact hello@vyn.one promptly.
Failure to report damage immediately does not remove statutory rights relating to defective or damaged goods where mandatory law does not permit such rights to be excluded.
12. Lost or Undelivered Parcels
If tracking remains unchanged for an unusual period or shows delivery although you have not received the parcel, contact us with your order number.
We will investigate with the carrier and provide the remedy required by applicable law.
13. Split Shipments
Where objectively appropriate and reasonable for the customer, an order may be delivered in more than one parcel. This does not create additional shipping charges unless such charges were expressly displayed and agreed before the contract was concluded.
14. Pre-Orders and Products With Different Availability
For pre-orders or products with a later announced dispatch date, the expected dispatch period displayed on the product page, during checkout or in the order confirmation applies.
If the expected date changes materially, we will inform you. Mandatory rights relating to delayed delivery remain unaffected.
15. Business Days
Unless stated otherwise, “business days” for processing and shipping generally means Monday to Friday, excluding public holidays at the relevant processing, warehouse, carrier or delivery location.
16. Returns
This Shipping Policy concerns delivery to you. Return-shipping costs, statutory withdrawal and cancellation rights, voluntary returns, refunds, defective goods and the applicable return addresses are governed by the Return and Refund Policy.
17. Contact
VYN Global Distribution GmbH
Oetlingerstrasse 74
4057 Basel
Switzerland
Email: hello@vyn.one