Privacy policy
PRIVACY AND COOKIE POLICY
Last updated: 16 June 2026
About this Privacy and Cookie Policy
This Privacy and Cookie Policy explains how VYN Global Distribution GmbH collects, uses, stores, discloses, and protects personal data when you visit www.vyn.one, place an order, create a customer account, contact us, subscribe to marketing communications, use our services, register a return, take part in a VYN program, adjust your cookie settings, or otherwise interact with VYN.
It also explains how we use cookies and similar technologies on www.vyn.one.
This Privacy and Cookie Policy applies to the online shop at www.vyn.one and to related customer communications, order processing, payment processing, delivery, return handling, customer service, marketing, website operation, fraud prevention, analytics, cookies, consent management, affiliate tracking, and voluntary VYN programs.
This Privacy and Cookie Policy should be read together with our Terms and Conditions, Shipping Policy, and Return and Refund Policy.
Controller
The controller responsible for the processing of personal data in connection with the online shop is:
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Website: www.vyn.one
Email: hello@vyn.one
Commercial Register: Canton of Basel-Stadt, Switzerland
Commercial Register Number: CHE-211.980.020
UID / VAT No.: CHE-211.980.020 VAT
Authorised representative: Catherine Meuter
VYN Global Distribution GmbH is part of the corporate structure of VYN Switzerland AG. The brands VYN and LONG LUXE are owned by VYN Switzerland AG, Turnerstrasse 8, 4058 Basel, Switzerland, and are used within the VYN corporate structure.
Contact for data protection enquiries
For questions about data protection, cookies, or this Privacy and Cookie Policy, you can contact us at:
hello@vyn.one
EU / EEA representative
Where VYN Global Distribution GmbH is required under Article 27 GDPR to appoint a representative in the European Union or the European Economic Area, the following person has been appointed as EU / EEA representative:
Gerd Flach
Bornberg 19
99869 Tröchtelborn
Germany
Email: Gerd.Flach@vbflach.eu
UK representative
Where VYN Global Distribution GmbH is required under UK GDPR to appoint a representative in the United Kingdom, the following entity has been appointed as UK representative:
VYN SWITZERLAND LTD
Flat 21, 261 Green Lanes
London, England, N4 2UX
United Kingdom
Company number: 13951401
Director: Stefan Reto Mathys
Personal data we collect
Depending on how you use the shop and interact with us, we may collect and process the following categories of personal data.
Identity and contact data
This may include your name, billing address, delivery address, email address, telephone number, customer account details, and communication preferences.
Order and contract data
This may include products ordered, sizes, colours, order value, order number, order history, delivery details, return requests, refund information, warranty or defect claims, and records relating to the VYN Renewal Program, where applicable.
Payment and transaction data
This may include payment status, transaction references, fraud screening information, refunds, chargeback information, and information about partial payments. Full payment card data is usually processed directly by payment service providers and is normally not stored by us.
Communication data
This may include emails, messages sent through contact forms, customer service enquiries, return communications, complaint correspondence, and any information you voluntarily provide to us.
Technical and usage data
This may include IP address, browser type, device type, operating system, language settings, time zone, pages visited, referring pages, interactions with the website, log files, error reports, and similar technical data.
Marketing and preference data
This may include newsletter subscriptions, marketing consents, communication preferences, email opening and click data, product interests, campaign interactions, and consent records.
Cookie and consent data
This may include cookie identifiers, consent choices, consent timestamps, selected cookie categories, and records of changes to your consent preferences.
Product service and program data
This may include proof of purchase, eligibility information, product condition details, photos submitted by you, service requests, and communications relating to voluntary VYN services such as the VYN Renewal Program.
Affiliate, partner, and referral program data
If you take part in a VYN affiliate, partner, referral, or direct-selling program, this may include your name, contact details, application data, program data, affiliate status, referral link, discount code, referred visits, referred orders, commission data, payout data, tax information, communication data, fraud prevention data, and technical tracking data.
In the ordinary operation of the shop, we do not knowingly collect special categories of personal data, such as health data, biometric data, religious beliefs, political opinions, or similar sensitive information. Please only send us such information if it is required for a specific enquiry and we have asked you to provide it.
How we collect personal data
We collect personal data directly from you when you place an order, create an account, contact us, subscribe to a newsletter, register a return, submit an enquiry, take part in a VYN program, adjust your cookie settings, or otherwise provide information to us.
We also collect certain technical and usage-related data automatically when you use the website, including through cookies and similar technologies, in accordance with your cookie settings and applicable law.
We may receive personal data from service providers involved in the operation of the shop, including payment providers, shipping providers, fraud prevention providers, marketing tools, analytics tools, customer service tools, affiliate tools, consent management tools, or other technical service providers.
Purposes and legal bases of processing
We process personal data only where there is a lawful basis for doing so.
Order processing and contract fulfilment
We process identity, contact, order, delivery, payment, and communication data to receive orders, process payments, deliver goods, handle returns, issue refunds, manage customer accounts, provide customer service, and fulfil our contract with you.
The legal basis is contract fulfilment or steps taken prior to entering into a contract.
Payments and fraud prevention
We process payment, transaction, technical, and usage data to process payments securely, prevent fraud, detect misuse, protect the shop, and safeguard customers and VYN.
The legal bases are contract fulfilment, legal obligations, and our legitimate interest in secure payment processing, fraud prevention, and protecting our business.
Shipping, delivery, and returns
We process identity, contact, order, delivery, return, and communication data to ship goods, provide tracking where available, handle failed delivery attempts, process returns, and manage refund requests.
The legal bases are contract fulfilment, legal obligations, and our legitimate interest in efficient logistics and good customer service.
Customer service and communication
We process identity, contact, order, and communication data to answer enquiries, resolve issues, handle complaints, process return requests, and communicate with you about your order or account.
The legal bases are contract fulfilment, steps taken prior to entering into a contract, legal obligations, and our legitimate interest in providing customer service.
Legal obligations and record keeping
We process order, invoice, payment, tax, accounting, customs, communication, and compliance data to comply with legal obligations, keep business records, respond to lawful requests, and meet tax, accounting, consumer protection, customs, product safety, data protection, and other legal requirements.
The legal bases are legal obligations and our legitimate interest in compliance and proper business administration.
Website operation and security
We process technical data, usage data, log data, cookie data, consent data, and security data to operate the website, maintain security, prevent misuse, monitor performance, correct errors, protect infrastructure, store cookie settings, and ensure the technical stability of the shop.
The legal basis is our legitimate interest in operating a secure, reliable, and functional website. Where consent is required for non-essential technologies, the legal basis is your consent.
Analytics and improvement
We may process technical data, usage data, cookie data, and preference data to understand how the shop is used, improve navigation, evaluate performance, measure campaigns, develop products, and improve the customer experience.
Where required by law, the legal basis is your consent. Where consent is not required and the processing has only a low impact on your privacy, the legal basis may be our legitimate interest in improving the website and our services.
Newsletter and marketing
If you subscribe to our newsletter or consent to marketing communications, we process your contact data, marketing preferences, and interaction data to send you news, product updates, back-in-stock information, campaign information, and other VYN communications.
The legal basis is your consent. Where permitted by applicable law, we may also send existing customers information about similar products or services, subject to your right to object or unsubscribe at any time.
VYN Renewal Program and voluntary services
If you use the VYN Renewal Program or another voluntary VYN service, we process order data, eligibility information, communication data, proof of purchase, product condition details, and any information required to assess or provide the service.
The legal bases are contract fulfilment, our legitimate interest in managing voluntary customer services, and, where applicable, legal obligations.
VYN affiliate, partner, and referral program
If you take part in a VYN affiliate, partner, referral, or direct-selling program, we process the identity, contact, program, tracking, commission, payment, tax, communication, and fraud prevention data required for that purpose. This serves to review applications, manage affiliate accounts, assign referral links and discount codes, attribute referred visits and orders, calculate commissions, process payouts, prevent misuse, and communicate about the relevant program.
The legal bases are steps taken prior to entering into a contract, contract fulfilment, legal obligations, our legitimate interest in properly managing the program, and, where required, your consent.
When providing personal data is required
Certain personal data is required so that we can enter into and fulfil a contract with you.
For example, we need your name, email address, delivery address, billing information, order details, and payment-related information to accept your order, process the payment, deliver the goods, send order communications, and handle returns or refunds.
Certain information may also be required by law, including invoice, tax, accounting, customs, product safety, or compliance information.
If you do not provide personal data that is required for contract fulfilment or compliance with legal obligations, we may be unable to accept your order, deliver products, provide customer service, process a return, issue a refund, or fulfil legal obligations.
Providing data for marketing, newsletters, analytics, or non-essential cookies is voluntary. If you do not provide such data or withdraw your consent, you can continue to use the shop, although some optional functions or personalised communications may not be available.
Legitimate interests
Where we rely on legitimate interests, these interests may include in particular:
operating and improving the online shop,
processing and managing orders efficiently,
preventing fraud and misuse,
protecting our website, customers, systems, and business,
providing customer service,
handling complaints, claims, and disputes,
keeping business records,
understanding customer needs and improving our products and services,
managing VYN programs, affiliate programs, partner programs, and voluntary customer services,
internal administration within the VYN corporate structure.
We rely on legitimate interests only where we believe that our interests are not overridden by your rights and freedoms.
Recipients of personal data
We share personal data only where this is necessary and legally permitted.
Recipients or categories of recipients may include in particular the following.
Shop and hosting providers
Providers that operate, host, maintain, or support the online shop and related systems.
Payment service providers
Providers that process payments, refunds, fraud checks, chargebacks, and transaction security.
Shipping and logistics providers
Carriers, fulfilment partners, warehouse operators, customs agents, and logistics providers involved in delivery, return handling, and customs clearance.
IT and security providers
Providers that support website security, infrastructure, system maintenance, error monitoring, fraud prevention, backups, and technical operations.
Customer service and communication providers
Providers that support email communication, contact forms, customer service, order communication, and return handling.
Marketing and newsletter providers
Providers that support newsletters, email marketing, customer segmentation, campaign management, and marketing communications, where legally permitted.
Affiliate and partner program providers
Providers that help us manage affiliate, partner, referral, or direct-selling programs, in particular referral links, discount codes, tracking, commission calculation, program communication, and payout administration.
Analytics and advertising providers
Providers that help us measure website use, campaign performance, advertising impact, and customer interactions, where legally permitted and, where required, with your consent.
Consent management providers
Providers that help us record, store, manage, and document cookie and data protection choices.
Advisers
Lawyers, tax advisers, accountants, auditors, consultants, insurers, and other professional advisers.
Authorities and courts
Public authorities, courts, supervisory authorities, customs authorities, tax authorities, law enforcement authorities, or other official bodies, where legally required or necessary to protect rights, claims, and legitimate interests.
VYN corporate structure
Personal data may be shared within the VYN corporate structure where this is necessary for administration, brand management, customer service, legal compliance, business operations, or the management of VYN products and services.
International data transfers
VYN Global Distribution GmbH is based in Switzerland.
Personal data may be processed in Switzerland, the European Economic Area, the United Kingdom, the United States, or other countries where our service providers, technical partners, logistics partners, payment providers, analytics providers, marketing providers, affiliate providers, consent management providers, or other recipients operate.
For transfers from the EU / EEA to Switzerland, the European Commission has recognised that Switzerland provides an adequate level of data protection.
For transfers from Switzerland to countries without an adequate level of protection under Swiss law, we use appropriate safeguards where required, such as recognised contractual safeguards, standard contractual clauses, or another lawful transfer mechanism, unless a statutory exception applies.
For transfers from the United Kingdom to Switzerland or other countries, we rely, where required, on the applicable UK transfer rules, adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
For transfers from the EU / EEA or the United Kingdom to countries without an adequacy decision, we use appropriate safeguards where legally required, such as standard contractual clauses or other legally recognised safeguards, unless a statutory exception applies.
Retention periods
We store personal data only for as long as this is required for the purposes described in this Privacy and Cookie Policy or as required by law.
The exact retention period depends on the type of data, the purpose of processing, statutory retention obligations, limitation periods, and our legitimate need to document business processes or defend legal claims.
In general, the following retention periods or criteria apply.
Order, contract, invoice, payment, customs, tax, and accounting data
Where Swiss accounting retention rules apply, accounting records and supporting documents are generally retained for 10 years from the end of the relevant financial year. Where another mandatory local tax, accounting, customs, or commercial retention period applies, we store the data for the period required under that law.
Customer account data
We store customer account data for as long as your customer account remains active. If you request deletion of your account, we delete or anonymise account data where possible, but retain data that must be kept for legal, contractual, accounting, tax, fraud prevention, or dispute-related reasons.
Customer service, return, defect, and complaint data
We store this data for as long as required to process the enquiry, return, complaint, claim, or service request. We may then retain relevant records for documentation, quality assurance, legal defence, or limitation purposes, generally for up to 10 years where this is necessary and legally permitted.
Newsletter and marketing data
We store newsletter and marketing data until you withdraw your consent, unsubscribe, object, or the data is no longer needed for the relevant marketing purpose. We may store a suppression record to make sure we respect your unsubscribe request or objection.
Affiliate, commission, and program data
We store affiliate, partner, referral, and commission data for as long as this is required to manage the relevant program, calculate and process commissions, document referred orders, comply with tax, accounting, and legal obligations, prevent fraud, and defend legal claims. Data relevant to accounting and settlement may generally be retained for up to 10 years where this is legally required or permitted.
Cookie and consent records
We store cookie and consent records for the technical lifetime of the relevant cookie or consent record and for as long as this is required to document your choices. More detailed information may be displayed in the cookie settings tool or consent manager.
Technical, security, and log data
We store technical and security-related logs for a limited operational period required for security, troubleshooting, fraud prevention, and system integrity. This period is usually short, but it may be longer if a security incident, fraud investigation, legal obligation, or technical issue requires it.
Fraud prevention and payment risk data
We store fraud prevention and payment risk data for as long as required to protect the shop, customers, payment systems, and our business, and to fulfil payment, legal, audit, and dispute requirements.
Legal claims and disputes
Where data is needed to establish, exercise, or defend legal claims, we may store it for the relevant limitation period or until the matter has been finally resolved.
Your rights
Depending on which law applies to you, you may have the following rights in relation to your personal data.
Right of access
You may request information about whether we process your personal data and receive a copy of that data.
Right to rectification
You may request the correction of inaccurate or incomplete personal data.
Right to erasure
Where the legal requirements are met, you may request the deletion of your personal data.
Right to restriction of processing
Where the legal requirements are met, you may request that processing be restricted.
Right to data portability
Where the legal requirements are met, you may request to receive certain personal data in a structured, commonly used, and machine-readable format or to have it transmitted to another controller.
Right to object
You may object to processing based on legitimate interests, including profiling based on legitimate interests, where applicable.
Right to withdraw consent
Where processing is based on consent, you may withdraw your consent at any time with effect for the future. The withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
Right to object to direct marketing
You may object to direct marketing at any time. You can also unsubscribe from marketing emails by using the unsubscribe link in each marketing email or by contacting us at hello@vyn.one.
Right to lodge a complaint with a supervisory authority
Where applicable law provides this right, you may lodge a complaint with a competent data protection supervisory authority. Further information is provided in the section “Complaints”.
Rights relating to automated decisions
Where applicable law provides such a right, you may have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects concerning you or similarly significantly affects you. Further information is provided in the section “Automated decision-making”.
How to exercise your rights
To exercise your rights, please contact us at:
hello@vyn.one
We may need to verify your identity before responding to your request.
We respond within the time limits prescribed by applicable law.
If we cannot fully comply with your request, for example because we must retain certain data for legal reasons or because an exception applies, we will explain this where legally required.
Complaints
If you have concerns about how we process your personal data, please contact us first at hello@vyn.one so that we can review and respond to your concern.
If you are in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
If you are in the European Economic Area, you may contact the data protection supervisory authority in your country of residence, your place of work, or the place of the alleged infringement.
If you are in the United Kingdom, you may contact the Information Commissioner’s Office.
Newsletter and marketing communications
You receive marketing communications from us only where this is legally permitted.
If you subscribe to our newsletter, we use your email address and related marketing data to send you VYN news, product information, back-in-stock information, campaign information, editorial or brand-related communications, and other marketing content.
You can unsubscribe at any time by using the unsubscribe link in each marketing email or by contacting us at hello@vyn.one.
We may store a suppression record to make sure we respect your unsubscribe request or objection.
Cookies and similar technologies
We use cookies and similar technologies on www.vyn.one to operate the shop, provide essential functions, store certain settings, understand how the website is used, improve our services, and, where you consent, support analytics, marketing, affiliate tracking, and newsletter functions.
Cookies are small text files that are stored on your device or read from your device when you visit a website. Similar technologies may include pixels, tags, local storage, device identifiers, tracking links, app trackers, and other technologies that store information on your device or access information from your device.
In this Privacy and Cookie Policy, the term “cookies” includes cookies and similar technologies, unless expressly stated otherwise.
Why we use cookies
We use cookies for the following purposes:
to operate the shop and provide essential functions,
to store products in your cart,
to enable checkout and payment processes,
to maintain security and prevent fraud,
to store language, region, and consent settings,
to understand how visitors use the website,
to measure website performance and improve the customer experience,
to measure campaigns and marketing performance,
to attribute affiliate links, referral codes, and referred orders,
to support newsletter, email, and SMS marketing functions where legally permitted and, where required, with your consent,
to support advertising, retargeting, and social media functions where legally permitted and, where required, with your consent.
Cookie categories
Strictly necessary cookies
These cookies are required for the website and the online shop to function. They enable core functions such as cart, checkout, payment, account login, security, fraud prevention, load balancing, consent storage, and technical stability.
These cookies usually cannot be disabled through our cookie banner because the shop cannot function properly without them.
Preference cookies
These cookies allow the website to store choices you have made, such as language, region, currency display, or other preferences.
Analytics and performance cookies
These cookies help us understand how visitors use the website, which pages are viewed, where errors occur, how campaigns perform, and how the shop can be improved.
Where required by law, we use analytics and performance cookies only with your consent.
Marketing, affiliate, and advertising cookies
These cookies may be used to measure advertising campaigns, build audiences, personalise marketing, limit ad repetition, support retargeting, attribute affiliate links, record referred orders, and understand how users interact with VYN content on other platforms.
We use marketing, affiliate, and advertising cookies only where this is legally permitted and, where required, only with your consent.
Social media and embedded content cookies
If the website contains social media functions, embedded content, videos, maps, reviews, or similar third-party content, the relevant third parties may use cookies or similar technologies.
Where required by law, these technologies are activated only after you have given your consent.
Cookies that require consent
In the EU / EEA and the United Kingdom, cookies and similar technologies that are not strictly necessary generally require your consent before they are set or read.
This means that analytics, performance, marketing, affiliate, advertising, retargeting, profiling, and many third-party technologies are generally used only after you have made an active choice through the cookie banner or consent manager.
Non-essential cookie categories are not preselected.
You can reject non-essential cookies and continue to use the shop. Some optional functions, personalisations, embedded content, affiliate attribution, or marketing functions may be limited if you reject certain cookies.
Strictly necessary cookies
Strictly necessary cookies are used to provide the online service you requested and to operate the shop securely.
This may include cookies required for:
cart functions,
checkout and payment processing,
customer account login,
security and fraud prevention,
technical session management,
load balancing,
language or region routing where required for the service,
storing your cookie choices,
compliance with legal and security-related requirements.
Strictly necessary cookies do not require consent where applicable law permits their use because they are required to provide the service you requested.
Analytics and performance technologies
Analytics and performance technologies help us understand how the website is used and how we can improve it.
These technologies may collect information such as pages visited, time spent on the website, clicks, browsing paths, device type, browser type, approximate location, referral source, technical errors, and campaign performance.
Where required by law, these technologies are used only with your consent.
If analytics are configured in a way that does not identify you, does not enable profiling, does not support advertising, and has only a low impact on your privacy, different rules may apply depending on the country. We apply the settings stored in the consent manager.
Marketing, affiliate, advertising, and retargeting technologies
Marketing, affiliate, advertising, and retargeting technologies help us measure campaigns, understand the effectiveness of advertising, attribute affiliate links and referred orders, show relevant content, and communicate with audiences on other platforms.
These technologies may be provided by third parties and may include tracking across websites, platforms, devices, or sessions.
Where required by law, these technologies are used only with your consent.
If you reject or withdraw consent for marketing, affiliate, or advertising cookies, you may still see VYN advertising or general advertising elsewhere, but it may be less relevant and less tailored to your interests. In addition, referred visits and orders may not be attributed to an affiliate or VYNner.
Consent choices and withdrawal
When you visit the website, you can use the cookie banner or consent manager to choose which non-essential cookie categories you accept.
Depending on the settings available on the website, you may be able to:
accept all cookies,
reject non-essential cookies,
select specific cookie categories,
change your choice later,
withdraw your consent.
Your consent is voluntary. You can change or withdraw your consent at any time through the cookie settings link, the consent manager, or another cookie preference tool provided on the website.
Withdrawing consent is as easy as giving consent.
The withdrawal of consent does not affect the lawfulness of processing based on consent before the withdrawal.
Managing cookies in your browser
You can also manage or delete cookies through your browser settings.
Most browsers allow you to block cookies, delete existing cookies, restrict third-party cookies, or receive a warning before cookies are stored.
If you block or delete cookies, some parts of the shop may not function properly. This may affect, for example, cart, checkout, login, language settings, or consent preferences.
Cookies and third-party providers
Some cookies or similar technologies may be set or read by third-party providers that support the operation, security, analytics, marketing, affiliate tracking, payment, fulfilment, or communication functions of the shop.
Depending on the specific technology and purpose, these providers may process information as processors on our behalf, as joint controllers with us, or as independent controllers.
Where a third party acts as an independent controller, its own privacy policy applies. You should review that policy before consenting to the relevant cookies or technologies.
The current providers, cookie names, purposes, categories, retention periods, and information about third-party access are displayed in the cookie banner, consent manager, cookie settings tool, or in the cookie table provided on the website.
Current cookie list
The exact cookies used on www.vyn.one may change over time. This depends in particular on the shop configuration, Shopify settings, payment methods, analytics tools, marketing tools, affiliate tools, newsletter tools, consent manager, embedded content, and other services used.
The cookie list below describes the main cookies and similar technologies that may be used in connection with the operation of the VYN online shop, cart, checkout, language settings, analytics functions, marketing functions, affiliate tracking, and newsletter functions.
If any of the cookies or technologies listed below are not technically set on www.vyn.one or are blocked by the consent manager, the relevant processing does not take place. If additional services, apps, pixels, payment providers, embedded media, analytics tools, or marketing tools are activated, this list will be updated accordingly.
|
Cookie or technology name |
Provider |
Category |
Purpose |
Retention period |
First-party or third-party |
Country or region of provider, where relevant |
Legal basis where personal data is processed |
|
_shopify_essential |
Shopify |
Strictly necessary |
Contains technical information required for the proper operation of the shop, in particular session, checkout, and tamper protection information. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest, legal obligation |
|
_shopify_test |
Shopify |
Strictly necessary |
Checks whether cookies are supported by the browser. |
Approx. 1 minute |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Legitimate interest |
|
_tracking_consent |
Shopify |
Strictly necessary / Consent management |
Stores privacy and cookie preferences where Shopify Privacy Rules are active for the relevant region. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Legal obligation, legitimate interest |
|
cart |
Shopify |
Strictly necessary |
Stores information about the cart. |
Approx. 2 weeks |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest |
|
cart_currency |
Shopify |
Strictly necessary / Shop function |
Stores the currency of the cart after checkout. |
Approx. 2 weeks |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest |
|
discount_code |
Shopify |
Shop function / Preference |
Stores a discount code passed to the shop via a link or URL so that it can be applied at checkout. |
Session |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest |
|
localization |
Shopify |
Preference |
Stores country, region, or localisation settings for the shop and cart. |
Approx. 2 weeks |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Legitimate interest or consent, depending on use |
|
login_with_shop_finalize |
Shopify |
Strictly necessary |
Supports the login process with Shop. |
Approx. 5 minutes |
First-party / Shopify |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest |
|
shopify_pay |
Shopify |
Strictly necessary |
Supports login to Shop Pay when customers return to checkout. |
Up to 1 year |
First-party / Shopify |
Canada, USA, EEA, and other regions depending on Shopify processing |
Contract fulfilment, legitimate interest |
|
storefront_digest |
Shopify |
Strictly necessary |
Stores a technical digest for password-protected storefront areas, where this function is active. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Legitimate interest |
|
_landing_page |
Shopify |
Analytics |
Records the landing page through which visitors reach the shop. |
Approx. 2 weeks |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
_orig_referrer |
Shopify |
Analytics |
Records the original referrer through which visitors reach the shop. |
Approx. 2 weeks |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
_shopify_analytics |
Shopify |
Analytics |
Contains analytics data for buyer surfaces such as storefront or checkout. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
_shopify_s |
Shopify |
Analytics |
Identifies a browser session in connection with the shop. |
Approx. 30 minutes |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
_shopify_y |
Shopify |
Analytics |
Supports Shopify Analytics. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
shop_analytics |
Shopify |
Analytics |
Contains analytics information in connection with Shop. |
Up to 1 year |
First-party / Shopify |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent, where required |
|
_shopify_marketing |
Shopify |
Marketing |
Contains marketing data for buyer surfaces such as storefront or checkout. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Consent |
|
shopify_override_user_locale |
Shopify |
Preference |
Supports the storage or application of a preferred language or regional setting where technically relevant. |
Up to 1 year |
First-party |
Canada, USA, EEA, and other regions depending on Shopify processing |
Legitimate interest or consent, depending on use |
|
ref |
GoAffPro / ARV Tech |
Affiliate / Marketing |
Stores the affiliate referral code so that visits, orders, and commissions can be attributed to a VYN affiliate or VYNner. This cookie is set in particular when visitors arrive through affiliate links. |
According to the cookie duration set in GoAffPro |
First-party or third-party, depending on technical integration |
India, Germany, USA, or other regions depending on GoAffPro processing |
Consent, where required; otherwise legitimate interest in administering the affiliate program |
|
gfp_v_id |
GoAffPro / ARV Tech |
Affiliate / Marketing |
Stores a visitor or session ID for affiliate tracking. This cookie is set in particular when visitors arrive through affiliate links. |
According to the cookie duration set in GoAffPro |
First-party or third-party, depending on technical integration |
India, Germany, USA, or other regions depending on GoAffPro processing |
Consent, where required; otherwise legitimate interest in administering the affiliate program |
|
gfp_v_expires |
GoAffPro / ARV Tech |
Affiliate / Marketing |
Stores the expiry time of the affiliate tracking session. This cookie is set in particular when visitors arrive through affiliate links. |
According to the cookie duration set in GoAffPro |
First-party or third-party, depending on technical integration |
India, Germany, USA, or other regions depending on GoAffPro processing |
Consent, where required; otherwise legitimate interest in administering the affiliate program |
|
__kla_id, where Klaviyo is used |
Klaviyo |
Analytics / Marketing |
Supports the recognition of website visitors after newsletter sign-up, form interaction, or clicking an email or SMS, and supports the analysis of marketing campaigns. |
Up to 2 years, depending on browser, Klaviyo configuration, and consent settings |
First-party |
USA and other regions depending on Klaviyo processing |
Consent |
|
_kx or comparable Klaviyo tracking parameters, where Klaviyo is used |
Klaviyo |
Marketing |
Supports the attribution of email or SMS clicks to website visits and campaigns. |
Session or according to Klaviyo configuration |
First-party / URL parameter / Session storage |
USA and other regions depending on Klaviyo processing |
Consent |
Provider and privacy links
Shopify Privacy Policy: https://www.shopify.com/legal/privacy
Shopify Cookie Policy: https://www.shopify.com/legal/cookies
Shopify Customer Privacy: https://help.shopify.com/en/manual/privacy-and-security/privacy/customer-privacy-settings/privacy-settings
GoAffPro Privacy Policy: https://goaffpro.com/policies/privacy
GoAffPro Cookie Policy: https://goaffpro.com/policies/privacy/cookies
GoAffPro GDPR Information: https://docs.goaffpro.com/gdpr-compliance/goaffpro
Klaviyo Privacy Notice: https://www.klaviyo.com/legal/privacy-notice
Klaviyo Cookie Information: https://help.klaviyo.com/hc/en-us/articles/360034666712
If additional third-party technologies are used on www.vyn.one in the future, in particular Google Analytics, Google Ads, Meta Pixel, Pinterest Tag, TikTok Pixel, LinkedIn Insight Tag, YouTube, maps, review tools, or embedded third-party content, the relevant providers, cookie names, purposes, categories, retention periods, country information, and legal bases will be added to this cookie list.
Legal bases for processing personal data through cookies
Where cookies or similar technologies involve the processing of personal data, the legal basis depends on the purpose.
Strictly necessary cookies
The legal basis may be contract fulfilment, a legal obligation, or our legitimate interest in operating a secure and functional online shop.
Preference cookies
The legal basis may be consent or legitimate interest, depending on the technology and applicable law.
Analytics and performance cookies
The legal basis is consent where legally required. Where consent is not required and the processing has only a low impact on privacy, the legal basis may be our legitimate interest in improving the website and our services.
Marketing, affiliate, advertising, retargeting, and profiling cookies
The legal basis is generally consent where legally required.
International transfers by cookie providers
Some cookie providers or technology providers may process personal data outside Switzerland, the European Economic Area, or the United Kingdom.
Where legally required, we use appropriate safeguards for such transfers, such as adequacy decisions, standard contractual clauses, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
Further information on international data transfers can be found in the section “International data transfers” of this Privacy and Cookie Policy.
Cookie retention periods
Cookies may be stored for different periods.
Session cookies are generally deleted when you close your browser.
Persistent cookies remain on your device for a specified period or until you delete them.
The retention period depends on the cookie category, purpose, provider, and technical configuration.
The current retention periods are displayed in the consent manager, cookie settings tool, or in the cookie table provided on the website.
Complaints relating to cookies
If your complaint concerns the processing of personal data through cookies or similar technologies, you can contact us at hello@vyn.one.
You may also contact the competent data protection supervisory authority. Further information is provided in the section “Complaints” of this Privacy and Cookie Policy.
Automated decision-making
We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you.
We may use automated tools to support fraud prevention, payment security, risk detection, website security, or operational checks. These tools help us detect possible misuse or security risks, but they do not serve as the sole basis for a legally significant decision.
If we introduce automated decision-making that produces legal effects concerning you or similarly significantly affects you, we will update this Privacy and Cookie Policy or, where legally required, provide separate information, including information about the logic involved, the significance and intended effects of the processing, and your rights or available safeguards.
Children
The online shop is not directed at children.
We do not knowingly collect personal data from children below the age at which they may validly consent under applicable data protection law.
If you believe that a child has provided personal data to us without appropriate permission, please contact us at hello@vyn.one.
Links to third parties
The website may contain links to third-party websites, platforms, payment services, social media pages, or other external services.
We are not responsible for the privacy practices of third-party websites or services. Please read the privacy notices of these third parties before providing personal data to them.
Data security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
No website, transmission, or storage system can be guaranteed to be completely secure. If you believe that your interaction with us is no longer secure, please contact us immediately at hello@vyn.one.
Changes to this Privacy and Cookie Policy
We may update this Privacy and Cookie Policy from time to time, for example if legal requirements, our shop processes, service providers, technologies, cookie settings, or business operations change.
The version published on www.vyn.one applies at any given time.
If we make material changes, we will provide additional notice where this is legally required.
Contact
For data protection questions, cookie-related questions, enquiries, or complaints, you can contact us at:
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Email: hello@vyn.one
LEGAL NOTICE / LEGAL INFORMATION
Shop Operator and Contractual Seller
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Website: www.vyn.one
Email: hello@vyn.one
Contact form: https://www.vyn.one/pages/contact
Commercial Register: Canton of Basel-Stadt, Switzerland
Commercial Register Number: CH-270.4.010.312-1
UID / VAT No.: CHE-211.980.020 VAT
Managing Director / Authorised Representative: Catherine Nicole Meuter
VYN Global Distribution GmbH operates the online shop at www.vyn.one. Unless expressly stated otherwise during the checkout process, all orders placed through www.vyn.one are concluded with VYN Global Distribution GmbH.
Trademark Ownership and Intellectual Property
VYN and LONG LUXE are trademarks of VYN Switzerland AG.
VYN Switzerland AG
Turnerstrasse 8
4058 Basel
Switzerland
UID / VAT No.: CHE-403.262.366 VAT
Commercial Register Number: CH-270.4.007.048-4
VYN Global Distribution GmbH uses the trademarks VYN and LONG LUXE with the permission of VYN Switzerland AG. All trademark rights, design rights, product concepts, logos, names, brand materials, and related intellectual property rights remain with VYN Switzerland AG, unless expressly agreed otherwise in writing.
Where trademarks, designs, or other intellectual property rights are registered in individual countries or regions, the scope, protection, and ownership of those rights are determined by the respective official registers.
Customer Service and Product Enquiries
For questions about products, orders, delivery, returns, exchanges, size advice, care, product safety, or complaints, please contact us at:
Email: hello@vyn.one
Contact form: https://www.vyn.one/pages/contact
For press enquiries: press@vyn.one
For VYNner, partner, and sales enquiries: sales@vyn.one
UK Contact for Service and Shipping Operations
VYN SWITZERLAND LTD
Company number: 13951401
Registered in England and Wales
Flat 21, 261 Green Lanes
London, England, N4 2UX
United Kingdom
Director: Stefan Reto Mathys
VYN SWITZERLAND LTD supports UK-related service, fulfilment, and operational matters within the VYN corporate structure. It is not the contractual seller for orders placed through www.vyn.one, unless expressly stated during the checkout process.
Contact for Service, Shipping Operations, and Product Safety
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Website: www.vyn.one
Email: hello@vyn.one
Contact form: https://www.vyn.one/pages/contact
For questions about product safety, product-related incidents, recall information, or safety notices, please contact hello@vyn.one.
For products made available in the European Union or Northern Ireland, the responsible economic operator or product safety contact required under applicable product safety law will be indicated on the product, packaging, parcel, accompanying document, or relevant product page, where legally required.
Information About the Online Shop
Product descriptions, prices, taxes, payment options, delivery costs, delivery times, return rights, withdrawal rights, warranty information, and product safety information are available on the relevant product pages, during the checkout process, and in the following policies:
Terms and Conditions: https://www.vyn.one/policies/terms-of-service
Shipping Policy: https://www.vyn.one/policies/shipping-policy
Return and Refund Policy: https://www.vyn.one/policies/refund-policy
Withdrawal / Cancellation Form: https://www.vyn.one/pages/widerruf-formular
Privacy and Cookie Policy: https://www.vyn.one/policies/privacy-policy
Customers can review and correct their order details before submitting an order. After an order has been placed, VYN sends an electronic order confirmation to the email address provided during checkout.
Alternative Dispute Resolution
We aim to resolve customer concerns directly through our customer service at hello@vyn.one.
Where there is no legal obligation to do so, we do not participate in proceedings before consumer arbitration boards.
For customers in the European Union, information about recognised consumer redress bodies is available through the European Commission’s Consumer Redress in the EU Portal:
https://consumer-redress.ec.europa.eu
The European Online Dispute Resolution platform was discontinued on 20 July 2025.
Responsibility for Website Content
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Website: www.vyn.one
Email: hello@vyn.one
Commercial Register: Canton of Basel-Stadt, Switzerland
Commercial Register Number: CH-270.4.010.312-1
UID / VAT No.: CHE-211.980.020 VAT
Managing Director / Authorised Representative: Catherine Nicole Meuter
Editorial Responsibility, Where Applicable
VYN Global Distribution GmbH
Oetlingerstrasse 74
4058 Basel
Switzerland
Liability for External Links
This website may contain links to external websites operated by third parties. VYN reviews links with reasonable care at the time of publication. Third-party websites remain the responsibility of their respective operators. If VYN becomes aware of unlawful or inappropriate content on linked pages, the relevant link will be reviewed and removed where necessary.
Copyright
All texts, images, product photographs, designs, graphics, logos, trademarks, videos, product concepts, layouts, and other content on this website are protected by copyright, trademark law, design law, and other applicable laws.
Any use, reproduction, distribution, editing, publication, or commercial exploitation requires the prior written consent of the respective rights holders, unless permitted by mandatory law.
Last updated: 16 June 2026