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Frequently Asked Questions
Find clear answers about VYN Long Luxe sneakers, the modular heel system, care, replacement parts, Private Fitting, accessories, shipping, returns, and the VYNner network.
Frequently Asked Questions
VYN is a Swiss-born footwear and wardrobe concept built around Long Luxe, modular design, Italian craftsmanship, and products made for renewal.
The first VYN world begins with sneakers handcrafted in Italy. From there, the system grows into care, accessories, apparel, silk carrés, travel pieces, and personal fitting experiences.
The Long Luxe System is VYN’s approach to longer-lasting style.
It connects three simple actions: wear, care, and renew. You wear the product in real life, care for it properly, and refresh it through modular parts, maintenance, and considered styling.
VYN sneakers are designed with a modular heel system that allows the part exposed to the most wear to be replaced. This supports longer use and gives each pair more styling possibilities through heel colours, laces, and selected replacement elements.
VYN sneakers are handcrafted in Italy. Depending on the model, they include full-grain Italian leather, 3Dcork footbeds, and durable TPU and rubber outsoles.
The modular heel system allows selected heel parts to be replaced at home. Insert a coin into the slot, remove the worn heel piece, insert the new one, then step into the sneaker and press down firmly until it clicks into place.
Heel replacements are designed for VYN sneakers, while heel counters are made for selected 2-in-1 VYN sneakers. Before ordering, always check the product description for model, size, and colour compatibility.
The heel counter is the back part of selected VYN sneakers. On the 2-in-1 model, interchangeable heel counters add colour variation and allow the sneaker to adapt to different looks.
VYN sneakers are designed for everyday wear. Depending on the model, they combine premium leather, supportive construction, and 3Dcork footbeds that are adaptive, supportive, and breathable.
VYN sneakers are designed to fit true to size with a supportive mid-foot structure. For personal sizing guidance, especially between two sizes, book a Private Fitting.
Brush off dust after wear, clean the leather gently with a leather-friendly product, let the sneakers dry at room temperature, and nourish the leather with a suitable care cream. Store them in a breathable dust bag.
We recommend gentle hand care for leather sneakers, structured soles, and modular parts.
The Long Luxe Care Kit currently includes two sneaker brushes made from natural beechwood and tampico bristles, leather care cream with lanolin, essential oils, and natural waxes, plus a breathable dust bag.
Follow the care label on each garment or accessory. Air apparel after wear, wash with similar colours, use the correct temperature, and store each piece according to its material and shape.
Protect silk carrés from perfume, cosmetics, and rough surfaces. Store them flat, folded, or softly rolled. Professional cleaning is the safest choice unless the care label allows gentle hand washing.
Private Fitting is a personal VYN appointment where you can try products, check sizing, explore the modular heel system, discover accessories and apparel, and receive care guidance.
It is designed for customers who want personal support with fit, styling, renewal, and the wider VYN wardrobe.
VYN Care brings together products and guidance for protecting materials and supporting longer wear.
Renew & Customize is the VYN area for replacement parts and styling changes, including heel replacements, heel counters, and laces. Together, they help you care for, refresh, and personalise your VYN products.
The VYN wardrobe grows through care products, apparel, silk carrés, travel and everyday accessories, wallets, bags, hats, and selected lifestyle pieces. Each category follows the Long Luxe idea of refined materials, practical use, and personal styling.
Click the “Become a VYNner” link in the footer. It leads to the VYN community and partner area for people who want to represent the brand, share the Long Luxe idea, and grow with the VYN network.
You can find current shipping countries, delivery times, costs, return conditions, and refund details on the Shipping Policy and Return & Refund Policy pages in the footer.
For product questions, sizing, care, or the modular system, contact VYN through the Contact page or book a Private Fitting.