Shipping policy

Customer may cancel a contract and return any delivered Product to the Seller for any reason, provided that the Customer has returned the items within 10 days of receipt of Products.

To initiate the return process, the Customer must follow the process as described:

If you would like to return an item you received, then please type in your email address and order number and send it to hello@vyn.one  

In particular, the Customer has to return the Products to the following address:

VYN GmbH
Turnerstrasse 8
4058 Basel
Switzerland

The Product must be returned to the Seller in its original condition, meaning undamaged, clean with no visible signs of use, in the original packaging, and with all the tags attached. Returns that do not meet our policy will not be accepted and will be charged up to 100% of the Product price.

The return has to be organized and paid by the Customer. Outside Switzerland, customs duties and sales taxes are non-refundable through the Seller. However, the Customer may be able to recover these by contacting their local customs bureau directly. As this may not be available for all countries, the Seller recommends hiring a customs broker if the Customer wishes to claim back duties on returned merchandise.

The Seller cannot accept responsibility for packages that are not shipped by the Seller. The Seller does not take responsibility for losses or damages to returned Products during transit. Usage of a trackable, insured system to return any Products is strongly recommended. Customer is recommended to keep the tracking details for their records.

Once the Customer states the wish to cancel the contract through returning one or more Products and it is accepted by the Seller, the Product price debited to the Seller will be refunded after the receipt of the returned Product(s).